Return & Exchange Policy

Return Policy

• Products are not eligible for exchange.

• Partial or full returns are accepted for orders.

• Return requests must be submitted within 21 days from the order creation date.

• Offers that include more than one product are not eligible for partial returns, such as Buy 1 Get 1 Free offers.

General Return Conditions

• Orders shipped outside the Kingdom of Saudi Arabia and GCC countries are not eligible for return.

• Refunds will be processed through the original payment method within 7–21 business days.

• Products purchased through the online store cannot be returned through branches.