Return & Exchange Policy

Return & Exchange Policy

At Selene, we always strive to provide you with a premium shopping experience and ensure your complete satisfaction with our products and services.

Return Policy

  • Returns and exchanges are available for eligible products.
  • Return or exchange requests can be submitted within 21 days from the order creation date.
  • Partial or full returns/exchanges are accepted.
  • Promotional offers that include multiple items (such as Buy 1 Get 1 or Buy 1 Get 2 Free) are not eligible for partial returns.
  • Products must be returned in their original condition with full original packaging (plastic packaging and box).

How to Request a Return or Exchange

  1. Access the Return & Exchange platform through the following link:
  2. Click Here
  3. Enter your order number and choose how you would like to receive the verification code:
  • Email
  • Or WhatsApp
  1. After receiving the verification code, log in to your order.
  2. Select the item(s) you wish to return or exchange.
  3. Attach the reason for the request along with photos explaining the issue (such as incorrect size, color difference, or damaged item).
  4. After submitting your request:
  • If you selected Email, please check your Inbox or Junk/Spam folder.
  • If you selected WhatsApp, please check your WhatsApp messages to confirm receipt of the confirmation message.
  1. Your request status will be updated regularly to help you track the process.

IMPORTANT – Exchange Requests

Once the exchange request is approved, a WhatsApp message containing a code equal to the value of the exchanged item(s) will be sent to the customer. The code can then be used to place a new order immediately once our representative receives the previous item(s).

Product Collection Process

Inside Riyadh

  • One of our representatives will contact you within 48 hours to collect the returned items.
  • Products must be handed over with the original packaging (plastic packaging and box).

Outside Riyadh

  • A shipping label link will be sent via email within 24 hours.
  • Pickup scheduling will be arranged by the customer.
  • A shipping company representative will contact you to collect the shipment with the original packaging intact.

General Terms & Conditions

  • Orders outside Saudi Arabia and GCC countries are not eligible for returns.
  • Refunds will be processed through the original payment method within 7–21 business days after the request is approved.
  • Products purchased from physical branches or stores cannot be returned through the website.
  • All return and exchange requests are subject to product inspection at our Riyadh warehouse before final approval.

We are always happy to assist you and answer all your inquiries with care and attention 🤍